![]() If you need consulting, these services are available separately from us.To start off with some background info, I already know how to animate in ToonBoom Harmony. We do not offer consulting type services as part of Support. You can install the localized versions of Toon Boom software (when available) without any additional charges. Please be aware that you cannot renew support if a new release of software has been announced after your support contract has lapsed unless you first upgrade to the new version. Once renewed, the support period will be backdated. ![]() You have up to 90 days to renew your support contract after it has lapsed. If your ticket is the result of a bug in our software, we will retire the ticket. We offer support on the current releases of our software and also for two versions back. ![]() We have maximum response times explicitly specified for Silver (48 hours) and Gold (24 hours) support between Monday and Friday. Presales questions are not counted as tickets. When a support request is received, we log a support ticket to track your request. in Montreal, Canada (-5 GMT), Monday to Friday. Up to three years can be purchased offline for perpetual licenses (with a maximum of 24 tickets per year for Silver support) - Contact Sales. Support contract prices listed for perpetual licenses are for one year. ![]() Silver or Gold support are optional when you purchase a perpetual license.ĭesktop Subscription always includes a minimum of Silver support. ![]() Kick Start support is included with any purchase or desktop subscription. We offer Kick Start, Silver and Gold Support. These are a general overview of our policies to help you choose the appropriate level of support. We have prepared this document to further your understanding of how we provide our services. We aim to provide you with the support and help you need to get the most out of using Toon Boom software. ![]()
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